Warranty Information

Our gear is covered by a 1 year warranty, starting from the day it was purchased


What is covered?

  • Any manufacturing defect to the product


What is not covered?

  • Normal wear and tear
  • Failure to maintain the product as advised in the user instructions
  • Accidental or willful damage
  • Airline damage
  • Repair or modification carried out by a non-approved retailer
  • The use on non-genuine Chicco spare parts or accessories
  • Child outgrowing the product or change of mind
  • Damage to handle foams, wheels and fabrics caused in use

For warranty information, please contact the Chicco Canada Customer Service TOLL-FREE at 1-800-667-8184

Customer service is open Monday-Friday, 8:30 am – 5 pm (Eastern). We are closed Saturdays & Sundays.

When calling be sure to have the following information ready:

  • Model Number
  • Serial Number
  • Date of Manufacture

* this information is located on a white sticker on the frame of your product

For Warranty Questions, please have the following available:

  • Proof of Purchase
  • Photos